People join the SRS and are allowed to post messages to channels. The SRS operates on the assumption that the people have the answers? Center leader are promoted from the community and control the workflow?of the message. Center leaders are trusted community members and are expected to have integrity and promote the general welfare of the community.
As the message advances through time: all the work decision history is stored, auxilliary attachments are connected to the message, drill down into feedback Between channel groups is possible, and all channel group comments are embedded in the message.
Keith Ogden is quoted to say, "we must be able to measure time performance" between channel groups. The message structure can be analyzed to Extract time and quality metrics. Keith believes the SRS will become a CMM business intelligence tool. Its possible to built ghant charts for the time lines stored in the message.
Think about the message as a piece of work on an Assembly line. At any point, a controller, in the SRS can see the progress of the work message. Because the message is associated with a priority status it will be possible to see which agencies are being over run with critical messages.
The most powerful feature of the tool will be the capability to correspond Back and Forth from the SRS to anyone in the world and requesting a response, while maintaining all information historical information within the confines of the SRS. No information is lost in a correspondence of emails.
As companies start to rely more and more on information, a centralized approach to information management only makes sense.
